FAQ
Thank you for using naokuroshop.
This FAQ page contains answers to frequently asked questions from customers. If you have any questions about shopping, such as how to choose products, the purchase procedure, shipping, and payment methods, please check here first.
If you require any more information or have any unanswered questions, please feel free to contact us .
Q. When will my ordered items be shipped?
A. We usually ship within 48 hours of your order (after payment is confirmed).
If you order before 9:00am, we will generally dispatch your order on the same day.
However, if you order a large number of items or if there are many orders on the same day, it may take some time to ship your order. Also, if it is your first time using our service or if the order is a high-value order, it may take some time to confirm your payment.
Q: How many days does it take for the product to arrive after it is shipped?
A. The number of days it takes for the product to arrive will vary depending on the shipping method and your area. For detailed delivery times, please check the post office page (shipping origin zip code: 973-8403). Please note that "standard mail" does not ship on weekends or holidays.
Q. What should I do if I realize after placing my order that I forgot to order an item?
A. In that case, please contact us individually. We will do our best to accommodate you as long as it is before shipping.
Q. I haven't received the item I ordered.
A. You can check the delivery status of your item on the post office's tracking information page . However, please note that tracking is not available for items sent by standard mail.
Q. I received a different product than what I ordered.
A. We apologize for the inconvenience, but please contact us individually .
Q. I placed an order but haven't received an order confirmation email.
A. First, please check the email address you registered and your spam filter settings. If you still cannot receive the email, please contact us individually .
Q.Are there any other costs besides the product price?
A. In addition to the product price, shipping fees and bank transfer fees (depending on the payment method) will be charged. For details, please check the " Notation Based on the Specified Commercial Transactions Act " and " Shipping Policy ".
Q. Can I combine orders?
A. Generally, we cannot combine separate orders, but it may be possible depending on the situation. If you need to combine orders , please contact us individually .
Q. Can I specify a delivery date and time?
A. If you use "Yu-Pack", you can specify the delivery date and time. When placing your order, please write your desired date and time in the comments section. However, please note that we may not be able to meet your request depending on the number of days required for delivery and other conditions.
Q. What should I do if I need a card urgently?
A: We apologize for the inconvenience, but please contact us individually before placing your order .
Q. I want to cancel my order.
A. As a general rule, we do not accept cancellations of products due to customer convenience. However, depending on the situation, we may be able to accommodate your request, so please contact us individually .
Q. What if I want to have my package held at a post office?
A. If you would like to have your item delivered to a post office, please contact us before placing your order. If this is possible, please enter the following information before placing your order.
- In the shipping information, enter the recipient's name, address, and phone number.
- In the comments section of your order, please enter the name of the post office where you would like your package delivered and the postal code.
Q. How will you handle loss or damage during delivery?
A. We cannot take any responsibility for any loss or damage during delivery. If you are worried, we recommend using "Yu-Pack" which has delivery insurance (up to 300,000 yen).
Q. Please tell me about the card condition indications.
A. For more information on card condition notation, please refer to this page .
Q. What if I want to check the actual condition (image) of the card?
A. If you would like to check the actual condition of the card, please contact us individually .
Q. There is an error in the product image or description posted.
A. We apologize for the inconvenience, but please contact us through our inquiry page. We will respond promptly.
Q. What if I want to change the email address or phone number on my account?
A. Due to the platform specifications of the EC site, you cannot change it yourself. We apologize for the inconvenience, but please contact us via our inquiry page.
*You can change the phone number used for delivery by yourself.