FAQ

The FAQ currently includes information specific to domestic orders.

Q. When will my ordered items be shipped?

Your order will be shipped within 48 hours after payment is confirmed.

If you order before 9:00am, your order will generally be shipped the same day.

The above does not apply if the number of items ordered is large or if there are many orders on the same day.
If it is your first time using the service or if the sales amount is high, it may take some time to confirm your payment.

Q: How many days does it take for the product to arrive after it is shipped?

Please check the delivery times on the post office page .
(Shipping origin zip code: 973-8403)

Please note that standard mail is not delivered on weekends or holidays.

Q. What should I do if I realize after placing an order that I forgot to order something?

Please contact us individually via the inquiry page.

We will do our best to accommodate you prior to shipping .

Q. I haven't received my order.

Please check the delivery status on the post office's tracking information page .

Please note that standard mail cannot be tracked.

Q. I received a different product than what I ordered.

We apologize for the inconvenience, but please contact us via our inquiry page.

We will respond individually.

Q. I placed an order but haven't received an order confirmation email.

Please check your registered email address and spam filters.

If you still do not receive an email, please contact us via the inquiry page.

Q.Are there any other costs besides the product price?

Shipping and transfer fees (depending on payment method) will be charged.

For details, please check the " Information Based on the Specified Commercial Transactions Act " and " Shipping Policy ".

Q. Can I combine orders?

Please contact us via our inquiry page.

Generally, we are unable to combine separate orders, but please contact us via the inquiry page and we will check individually to see if we can accommodate your request.

Q. Can I specify a delivery date and time?

This is possible if you use "Yu-Pack".

When placing your order, please write your desired date and time in the comments section.

However, we may not be able to accommodate your request, including the number of days required for delivery.

Q. What should I do if I need a card urgently?

Please contact us via our inquiry page before placing your order .

Q. I want to cancel my order.

As a general rule, we do not accept cancellations of products due to customer reasons, such as ordering mistakes.

Please enquire individually.

Q. What if I want to have my package delivered to a post office?

Please contact us before placing your order.

If possible, please enter the following information to place your order.

When placing an order, please enter the recipient's name, address, and phone number in the shipping information.
Please enter the name of the post office and the zip code in the comments section of your order.

Q. How will you handle loss or damage during delivery?

We are not responsible for any problems that occur during delivery.

Please consider using "Yu-Pack" which offers delivery insurance (up to 300,000 yen).

Q. What is the condition of the card?

Unless otherwise noted, items are in NM (Near Mint) condition.

Please refer to this page for details.

Q. What if I want to check the actual condition (image) of the card?